Fix common problems

What to do when something doesn't work the way you expect.

Step by step

If a page says the form expired, copy anything you typed, reload the page and try again.
If there's no room for another item, check the item count on your plan. Want-list items don't count; sold items and unchecked drafts do, unless they're archived.
If a photo won't upload, keep the page open while it retries, then check whether the item saved before you try again.
If label reading or value estimates aren't working, fill in the details yourself and try again later. The page shows how many you have left.
If you can't change anything, check your role and the subscription. A viewer, or a collection that's read-only, can't make changes.

I can't find an item

Clear the search and the filters, and check that the list is showing the right status. Look in Archive. Photo box drafts are hidden from viewers until they're checked.

The train-show lookup is empty at the show

The train-show lookup needs a copy saved while you had a signal. Check that it shows a count and a date before you leave, and remember that signing out removes the copy.

The value chart has no line

A new collection has only one month of totals; the line appears once there are more.

"This is a demo, so that one is switched off"

The demo is shared by everyone trying it, so it doesn't allow photo uploads, label reading, value estimates, making movies, invitations, the forum, subscribing, or saving settings and the family note. It also holds at most 50 items. All of these work in your own collection.